by Profile closed
Not applicable

Checking Global Roaming Minutes add-on remaining allowances

Hi

 

How do I keep track on Global Roaming Minutes add-on remaining allowances?

 

Thanks

18 REPLIES 18
by Grand Master
Grand Master

Re: Checking Global Roaming Minutes add-on remaining allowances

Hi @Profile closed

 

You seem to have many issues with EE roaming and travel service. 

 

Try sending balance to 150 and see if that tells you. 

 

Other EE text service numbers for PAYG and Pay Monthly.

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Northerner Just trying to use the service, that's all :).

 

BALANCE, as well as AL doesn't tell me any remaining Global Roaming minutes. Neither does My EE (app or website).

by Grand Master
Grand Master

Re: Checking Global Roaming Minutes add-on remaining allowances

Hi @Profile closed

 

Are you roaming at the moment? 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Northerner not yet, will be shortly, but have purchased the add-on. Do you actually have to be roaming to check your allowances? ))))

by Grand Master
Grand Master

Re: Checking Global Roaming Minutes add-on remaining allowances

@Profile closed  If I couldn’t find the answer about a add on that’s not showing on my account and is not showing within my EE app I’ll be calling customer services as this is an account issue and there is no account access from with in a public forum such as this. 

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Chris_B And if you contacted Customer Service (never thought of that, should give it  a bash ;)) and they weren't able to help, what would you do next?

 

by Grand Master
Grand Master

Re: Checking Global Roaming Minutes add-on remaining allowances

@Profile closed  I would call customer services and request that they tell the remaining allowance as you can not find this information from your online account. 

by Brilliant Contributor
Brilliant Contributor

Re: Checking Global Roaming Minutes add-on remaining allowances

Hello @Profile closed

 

Thank you for taking the time to post today. Smiley Happy

 

When I went to Florida in November 2017, I was able to view my remaining Global Minutes and Global Texts by texting AL to 150Smiley Happy

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Chris_B thinking isn't my strongest skill, I hang my head in shame. I assumed that all the allowances, roaming mins included, should show in myEE or be accessible via USSD/shortcodes at the very least. Unless told otherwise which I wasn't when purchasing the add-on. 

 

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Inyourbox

Screenshot_20180625-135126.jpg

 

 

 

by
EE Employee

Re: Checking Global Roaming Minutes add-on remaining allowances

Hi @Profile closed 

 

The allowance will only show once outside of the UK, by texting AL to 150.

 

Many thanks,

 

Lee

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Lee_H Thanks. I wonder whether it would be too unreasonable to ask for  remaining number of Global Roaming minutes to be shown at all times. A rhetorical one as obviously, it would be :).

 

Why two Live Chat agents couldn't simply tell me that on two separate occasions, is another question I would've asked but will not - don't want to be branded a troublemaker :).

by
EE Employee

Re: Checking Global Roaming Minutes add-on remaining allowances

No problem @Profile closed

 

Your not a trouble maker 🙂 far from it 🙂

 

Many thanks,

 

Lee

by Brilliant Contributor
Brilliant Contributor

Re: Checking Global Roaming Minutes add-on remaining allowances

Thank you for replying @Profile closed. Smiley Happy

 

I have noticed something strange with the text you recieved back from EE. There is no information about how many U.K. minutes or text messages you have remaining on your account. Smiley Frustrated

 

I would recommend you contact EE customer service on 150 from your EE phone and get them to look into this. Smiley Happy

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Inyourbox could be because I never bothered ordering itemised billing add-on and my mins/txts are unlimited? Or the text should say this anyway? 

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@Lee_H the allowance is showing now in my ee app and via text, and I'm not yet outside UK.

 

@Inyourbox the text is now showing unltd txts/mins.

Screenshot_20180626-073238.jpg

 

 

 

Although dear EE, could you please make all these things...a lilbit more predictable, for a better word?) 

by
EE Community Support Team

Re: Checking Global Roaming Minutes add-on remaining allowances

Thanks for the update @Profile closed Smiley Happy

 

I'm glad your allowances are now showing correctly.

 

James

by Profile closed
Not applicable

Re: Checking Global Roaming Minutes add-on remaining allowances

@James_B The experience trying to get an answer to that (simple?) question was...interesting though ;). I'm not talking about the ordinary Community members of course but rather EE (Live Chat, etc.).

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.