by petrina-jones
Explorer

Chat link

I need some help please. I can't text or call out whilst abraod. Yet i received a text to say i can. I can't even phone the freefone number for asisstance.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Chat link

HI,

@petrina-jones

please open http://ee.co.uk/help/get-in-touch page and you can find live chat clicking on +EE on that page .

 

Many ThanksScreenshot_20170604-121145.png

 

3 REPLIES 3
by Ace Contributor
Ace Contributor
Solution

Re: Chat link

HI,

@petrina-jones

please open http://ee.co.uk/help/get-in-touch page and you can find live chat clicking on +EE on that page .

 

Many ThanksScreenshot_20170604-121145.png

 

by Profile closed
Not applicable

Re: Chat link

Hello @petrina-jones you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

If it has not been enabled then customer service on +447953 966 250 from another phone can enable this for you or if it is an EE personal pay monthly account you can access Live Chat using one of the ways mentioned in this link:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/m-p/527811

 

🙂

by
EE Employee

Re: Chat link

Hi @petrina-jones and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

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