12-01-2018 11:46 AM
I'm in Switzerland on a personal contract that has EU access. I can receive calls and texts but I cannot call or text outbound.
Im here on work and need access quite urgently. Please can you help.
12-01-2018 01:03 PM
Hello @Lpk304 did you enable roaming at least 24-48hrs before traveling?
Information on what to do when having problems abroad:
12-01-2018 03:28 PM
Sorry that did not work. Have you spoken to customer service or Live Chat? They can access your account to check for any issues:
12-01-2018 03:52 PM - edited 12-01-2018 03:53 PM
@tm90 has given the correct trouble shooting steps to follow.
Thank you for trying these.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Enjoy the rest of your trip 🙂
12-01-2018 04:50 PM
I've tried to get live chat access for two days now but it isn't popping up on my phone via browser.
I also can't call customer services as all outgoing is blocked
15-01-2018 10:31 AM
I only receive 'card 1 error 10 error' when i send a text and I just get a message saying numbers are blocked when I call out.
Connecting to another network i.e. Swisscom is fine.
15-01-2018 11:17 AM
Thank you for your help! Live chat doesn't seem to be working at the moment. I say i'm an existing customer and it closes on me.
I can connect to the internet, receive texts and calls. I can't place any calls or send any texts.
15-01-2018 11:24 AM