by Ashrandall Investigator
Investigator

Card 1 error 10 message when I am abroad in Prague

I am currently abroad in Prague and my text messages and calls are not sending. I am receiving a card 1 error 10 message even though I am meant to have unlimited calls and texts in the EU with my contract. Data is working and I am receiving texts okay though. 



 

6 REPLIES 6
by
EE Employee

Re: Card 1 error 10 message when I am abroad in Prague

Hi @Ashrandall and welcome to the Community.

 

It's a lovely place Prague..

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

 

 

by Ashrandall Investigator
Investigator

Re: Card 1 error 10 message when I am abroad in Prague

It is a lovely place! I tried ringing with 0044 and it says this call is
not allowed by the network. I am connected to T-Mobile CZ and have tried
the other available networks but they do not connect. I am using a personal
account. Thanks.
by
EE Employee

Re: Card 1 error 10 message when I am abroad in Prague

Hi @Ashrandall

 

As the suggestions have not worked, I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by Ashrandall Investigator
Investigator

Re: Card 1 error 10 message when I am abroad in Prague

Thanks for that, it is all sorted now !
by
EE Employee

Re: Card 1 error 10 message when I am abroad in Prague

Glad it's now sorted @Ashrandall

 

It's a shame Sparta Prague are away in the Europa league football tonight as the atmosphere around the old town when they're playing is amazing.

 

Many thanks,

 

Lee

by 9cool10
Explorer

Re: Card 1 error 10 message when I am abroad in Prague

i am getting the same error on my phone in finland, any chance i could get a hand aswell?

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