16-02-2017 06:43 PM
I am currently abroad in Prague and my text messages and calls are not sending. I am receiving a card 1 error 10 message even though I am meant to have unlimited calls and texts in the EU with my contract. Data is working and I am receiving texts okay though.
16-02-2017 07:01 PM
Hi @Ashrandall and welcome to the Community.
It's a lovely place Prague..
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and ring using 0044.
If these do not work, please let me know if you are using an EE personal or business account.
16-02-2017 07:06 PM
16-02-2017 07:12 PM
As the suggestions have not worked, I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.
This can be found in your Private Messages.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.
16-02-2017 07:32 PM
by Kerry83 a week ago