Cant use phone at all in Greece?

[Kisky123]

Can’t use phone at all in Kos. No WiFi texts or phone calls. Anyone have a similar problem or solution? Thanks 

[Leanne_T]

Hello there @Kisky123

Thanks for coming to the community.

Can you receive calls and texts?

Also, can you try and select a different network in the phone settings as below;

• iPhone – Settings > Carrier > Toggle Automatic OFF

• Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

• Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Let me know how you get on.

Leanne 🙂

[Kisky123]

I’ve done all that. Nothing works. 

[Kisky123]

It may be that I’m blocked from EE. I asked a couple of weeks ago to be restricted from making international calls within the U.K. as my child had accidentally made calls on my mobile. I don’t know if this has affected my settings. I can’t call EE though to check as it won’t let me call using WiFi 

[Leanne_T]

Hi @Kisky123

Thanks for coming back to me.

You can check your roaming status by logging into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

If you need any further support and you're a personal pay monthly customer log into your My EE on your phone's browser (not the app) or a computer.

Once you're logged in, a chat window will pop up when an advisor is available.

Thanks, Leanne.