by Kisky123 Investigator
Investigator

Cant use phone at all in Greece?

Can’t use phone at all in Kos. No WiFi texts or phone calls. Anyone have a similar problem or solution? Thanks 
4 REPLIES 4
Highlighted
by
EE Community Support Team

Re: Cant use phone at all in Greece?

Hello there @Kisky123

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Also, can you try and select a different network in the phone settings as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Let me know how you get on.

 

Leanne 🙂

by Kisky123 Investigator
Investigator

Re: Cant use phone at all in Greece?

I’ve done all that. Nothing works. 

by Kisky123 Investigator
Investigator

Re: Cant use phone at all in Greece?

It may be that I’m blocked from EE. I asked a couple of weeks ago to be restricted from making international calls within the U.K. as my child had accidentally made calls on my mobile. I don’t know if this has affected my settings. I can’t call EE though to check as it won’t let me call using WiFi 

by
EE Community Support Team

Re: Cant use phone at all in Greece?

Hi @Kisky123

 

Thanks for coming back to me.

 

You can check your roaming status by logging into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

 

If you need any further support and you're a personal pay monthly customer log into your My EE on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Thanks, Leanne.

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