by Mataliskova1 Investigator
Investigator

Cant text or call in eu even though roaming is turned on

I am currently on holiday in Slovakia which is in the Eu.  I am unable to text or call even though I enabled roaming both on my ee account and on my phone. It says that i am connected to a network and I do have signal and i can use my data, but i am unable to call or text. I cant even text 150

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Cant text or call in eu even though roaming is turned on

Does it say International Calling is activated?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
8 REPLIES 8
by Grand Master
Grand Master

Re: Cant text or call in eu even though roaming is turned on

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Mataliskova1 Investigator
Investigator

Re: Cant text or call in eu even though roaming is turned on

I have enabled it under Ee under manage my devices and it says it was allowed that's why i am confused as to why it does not work. 
by Grand Master
Grand Master
Solution

Re: Cant text or call in eu even though roaming is turned on

Does it say International Calling is activated?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Cant text or call in eu even though roaming is turned on

Hi @Matliskova1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Mataliskova1 Investigator
Investigator

Re: Cant text or call in eu even though roaming is turned on

Thank you for this advice but unfortunately i did change the network and it still does not work . Every time i try to call a number it says that i am not allowed to dial that number. I have tried putting 0044 infront but it still does not work. My data also does not work and neither do my texts.

by Mataliskova1 Investigator
Investigator

Re: Cant text or call in eu even though roaming is turned on

Thank you,  i turned it on and now it works. 

by Grand Master
Grand Master

Re: Cant text or call in eu even though roaming is turned on

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: Cant text or call in eu even though roaming is turned on

Brilliant @Mataliskova1

 

Milujem Slovensko 🙂

 

Many thanks,

 

Lee

 

 

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