by Kez1
Explorer

Cant text UK from Spain and Mobile data isn't working either. iPhone 7+

Roaming is on and received a text from EE saying I can use my plan here but it's not working. Any help greatly appreciated. 

3 REPLIES 3
by Grand Master
Grand Master

Re: Cant text UK from Spain and Mobile data isn't working either. iPhone 7+

@Kez1  Did you before leaving the UK call customer services and request roaming to be enabled on your account or text ROAMING to 150 ?   

by Kez1
Explorer

Re: Cant text UK from Spain and Mobile data isn't working either. iPhone 7+

Yeah all done. 

by
EE Community Support Team

Re: Cant text UK from Spain and Mobile data isn't working either. iPhone 7+

Hi @Kez1

 

Thanks for coming to community 🙂

 

Hope you are having a great time in Spain?

 

Please see our Roaming with EE - What to do if you're having problems abroad support article for some hints, tips and tricks to try and get you active.

 

Let us know if the troubleshooting helps.

 

Cheers

 

Richard

 

🙂

 

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.