by AbbsL
Explorer

Cant text TRAVEL to 150 from USA. Help please

My data roaming and wifi are turned on and I am able to receive text from other numbers. I need to text TRAVEL to 150 but it keeps telling me its failed.

9 REPLIES 9
by Grand Master
Grand Master

Re: Cant text TRAVEL to 150 from USA. Help please

@AbbsL : I think you needed to text TRAVEL to 150 before you left UK.

 

Are you on contract or PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Cant text TRAVEL to 150 from USA. Help please

Hi @AbbsL.

 

Welcome to the community.

 

Do you know if you're able to receive calls?

 

Jon

by AbbsL
Explorer

Re: Cant text TRAVEL to 150 from USA. Help please

Thank u for these replies. 

Yes I can receive calls but can't send texts. 

I was told in the uk by ee to reply when I got to the states. 

Any other ideas?

 

by
EE Community Support Team

Re: Cant text TRAVEL to 150 from USA. Help please

Hi there @AbbsL

 

Thanks for coming back to us.

 

I have sent you a private message on here for some details.

 

Hope to hear back from you soon 🙂

 

Leanne.

by Alex53
Explorer

Re: Cant text TRAVEL to 150 from USA. Help please

I'm having the same problem: am in the US and it won't let me send TRAVEL to 150. Any advice gratefully received.

by Grand Master
Grand Master

Re: Cant text TRAVEL to 150 from USA. Help please

@Alex53 :

  1. Do you have the Roam Further Pass?
  2. Are you on contract or PAYG?
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Alex53
Explorer

Re: Cant text TRAVEL to 150 from USA. Help please

I'm on contract. Not sure about roam further pass: how would I know? But I did get a text as soon as I landed telling me to text TRAVEL to 150 to opt in, and it's that that's not working...

Highlighted
by Ace Contributor
Ace Contributor

Re: Cant text TRAVEL to 150 from USA. Help please

If you're in the USA, you're better off with the Roam Further pass, than the travel data pass, have a read of this...

 

https://ee.co.uk/help/help-new/offers-and-services/passes/what-is-the-roam-further-pass 

 

 

by
EE Community Support Team

Re: Cant text TRAVEL to 150 from USA. Help please

Hi there @Alex53

 

Thanks for coming here.

 

If you have a plan that includes swappables then you could have selected the Roam Further pass, or you can purchase the pass for £10.00 per month.

 

This will show in your My EE account > Menu > Plans, swappables and add-ons, if you have the Roam Further Pass.

 

Can you send texts to other numbers and make calls?

 

Speak soon 🙂

 

Leanne.

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