by Hugoabrutat
Explorer

Cant send texts from abroad although i can recieve them, i get error code 69

Cant send texts from abroad although i can recieve them, i get error code 69

7 REPLIES 7
by
EE Community Support Team

Re: Cant send texts from abroad although i can recieve them, i get error code 69

Hi @Hugoabrutat

 

Welcome to the EE Community, thanks for posting your question here. 🙂

 

Are you able to make calls?

 

Please try this troubleshooting:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Hugoabrutat
Explorer

Re: Cant send texts from abroad although i can recieve them, i get error code 69

I tried all 3, no change, and i am able to make calls
by
EE Community Support Team

Re: Cant send texts from abroad although i can recieve them, i get error code 69

Hi @Hugoabrutat,

 

Are your numbers stored in the international format? (+44)

 

What type of phone are you using?

 

Is it a pay as you go or pay monthly plan?

 

Thanks

 

James

by Hugoabrutat
Explorer

Re: Cant send texts from abroad although i can recieve them, i get error code 69

Numbers are stored as international, im using a nexus 6p on pay as you go
by
EE Community Support Team

Re: Cant send texts from abroad although i can recieve them, i get error code 69

Thanks @Hugoabrutat

 

Do you have sufficient credit/allowance to send the text?

 

Was it working in the UK?

 

James

by Hugoabrutat
Explorer

Re: Cant send texts from abroad although i can recieve them, i get error code 69

It was working fine in uk, and i have unlimited texts
by
EE Community Support Team

Re: Cant send texts from abroad although i can recieve them, i get error code 69

Hi @Hugoabrutat,

 

Which country are you in?

 

Thanks

 

James

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