13-01-2019 06:36 PM
I'm not an EE Rep but ...
What is the problem you are having? Where are you? In the UK or abroad?
Are you on contract or PAYG? If PAYG, do you have enough credit to pay for sending a text abroad from UK?
13-01-2019 07:01 PM
So Are you on contract or PAYG? If PAYG, do you have enough credit to pay for sending a text abroad from UK?
13-01-2019 07:17 PM
13-01-2019 07:21 PM - edited 13-01-2019 07:23 PM
No, packs don't include calls/texts from UK to EU; only when you are roaming in EU. You are not roaming when you do so from the UK. They count as International calls & are chargeable.
International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .
13-01-2019 07:25 PM
An EU pack doesn't allow you to text numbers in the EU.
It's a pack you can use whilst roaming in the EU.
Text from UK to EU are chargeable.
13-01-2019 08:33 PM
But your signature states you are on O2. Is this old or you using another phone?
13-01-2019 08:41 PM
Thanks! You're welcome :)! Glad I could be of assistance.