by elizucha Investigator
Investigator

Cant send text abroad

Hi

Im trying to send a text abroad and im having a problem. Ee representative pls resolve the issue.

 

Regards

 

Eliza

9 REPLIES 9
by Grand Master
Grand Master

Re: Cant send text abroad

I'm not an EE Rep but ...

 

What is the problem you are having? Where are you? In the UK or abroad?

 

Are you on contract or PAYG? If PAYG, do you have enough credit to pay for sending a text abroad from UK?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by elizucha Investigator
Investigator

Re: Cant send text abroad

Thanks for your prompt response.. im in the uk...


Sent from Samsung Mobile on O2
by Grand Master
Grand Master

Re: Cant send text abroad

So Are you on contract or PAYG? If PAYG, do you have enough credit to pay for sending a text abroad from UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by elizucha Investigator
Investigator

Re: Cant send text abroad

Hi
Im pay as you. The things is that the nymber i called is to france which should be with pack allowing text to EU
Eliza


Sent from Samsung Mobile on O2
by Grand Master
Grand Master

Re: Cant send text abroad

No, packs don't include calls/texts from UK to EU; only when you are roaming in EU. You are not roaming when you do so from the UK. They count as International calls & are chargeable.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Brilliant Contributor
Brilliant Contributor

Re: Cant send text abroad

An EU pack doesn't allow you to text numbers in the EU.

 

It's a pack you can use whilst roaming in the EU. 

 

Text from UK to EU are chargeable.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by elizucha Investigator
Investigator

Re: Cant send text abroad

Many thanks


Sent from Samsung Mobile on O2
by Brilliant Contributor
Brilliant Contributor

Re: Cant send text abroad

No problem.

 

But your signature states you are on O2. Is this old or you using another phone?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Cant send text abroad

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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