by Bethe605
Visitor

Cant make calls from Greece. Tried locating live chat but pop up doesn't appear

My phone won't let me make calls to the uk whilst in Greece. Other posts like this have directed me to use the live chat feature however when I go to the Help pages the live chat pop up never appears 

1 REPLY
by
EE Community Support Team

Re: Cant make calls from Greece. Tried locating live chat but pop up doesn't app

Hi @Bethe605

 

Welcome to the community, I hope you're having a lovely time in Greece. Smiley Happy

 

Before trying live chat, please try the troubleshooting below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

If it still isn't working, you can access live chat by logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip Smiley Happy

 

Chris

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