by tworas9
Explorer

Cant make calls and receive calls. how i can contact EE?

Cant make calls and receive calls. how i can contact EE? I cannot make calls so its impossible to contact Customer service. Any live chat? Im abroad at the moment so I cannot go to store personally.

4 REPLIES 4
by
EE Community Support Team

Re: Cant make calls and receive calls. how i can contact EE?

Morning @tworas9

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

If you are with us on pay monthly can you check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Calling Abroad and Premium Rate >This will show as ticked if roaming is activated

 

If they are not ticked, can you activate these?

 

Leanne 🙂

 

by tworas9
Explorer

Re: Cant make calls and receive calls. how i can contact EE?

Hi Leanne,

I checked all boxes are ticked.

Im more then 3months now abroad. maybe that's the problem 

by Grand Master
Grand Master

Re: Cant make calls and receive calls. how i can contact EE?

Yes, you need to spend at least 2 months in UK out of every 4 to benefit from EE's roaming plans, which are intended for UK residents. 

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by
EE Community Support Team

Re: Cant make calls and receive calls. how i can contact EE?

Hi @tworas9

 

Have you received any texts or emails from us regarding your usage abroad?

 

Do you have any signal showing at all?

 

Also, where are you roaming at the moment?

 

Leanne.

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