19-08-2018 06:45 AM - edited 19-08-2018 06:46 AM
Here I am again...lol !! I've hit another problem & am really beginning to lose faith in EE.
I've managed re install both phones with a £5.00 top up, so will only need to ring each other once every six months to keep the number active.
This was after a complete farce getting it sorted after not being given the correct information from customer services when i gave 30 days notice on our lines.
What's really ticked me off this morning though is I've had a voicemail left from our life insurance company.
I've rung my voicemail to retrieve it, & the line was completely silent,for about 15 seconds so I disconnected.
I've checked my payg account & it's taken £1.80.!!!
Is there any reason for this..?? I'm connected to Thai Ais and have been receiving a regular bombardment of text messages from EE in respect of roaming etc.
Please don't anyone advise me to ring customer services lol !! I'm In Thailand and certainly am not going to spend any money calling them.
Thanks in advance for any help.
19-08-2018 08:09 AM
EE cannot guarantee the quality of the reception or service you receive via foreign networks, it's that simple.
19-08-2018 10:10 AM
Hello there @Tiffin.
Thanks for posting on the community again.
Can you try and connect to a different network in your phone settings.
Have you had any other voicemails that you could hear with no problems?