by Nicmoore123
Explorer

Cant call to any number whilst in the usa, please help, urgent.

Tried all other suggestions, i.e calling a friend using 00447 and trying to select a manual network. 

8 REPLIES 8
by Grand Master
Grand Master

Re: Cant call to any number whilst in the usa, please help, urgent.

@Nicmoore123   Did you setup roaming on your account before you left the UK ?   If not you can login to your online account and wait for a live chat window to pop up,  you can then use this to request roaming to be enabled on your account.   Just to add it can take up to 24h before you get a signal on your device.

by Nicmoore123
Explorer

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi Chris,

I did not set roaming up before leaving the uk but have since i have been in USA but still no joy. For some reason i do not get a pop up chat window when online?

Regards
Nicola

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi @Nicmoore123 You may well be able to activate roaming yourself if you log into my Ee then device settings then manage device the option may be there to switch on roaming it is on my account 

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by Nicmoore123
Explorer

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi,

It has a green tick and says roaming enabled under the manage my device heading. But still unable to make calls, it states 'this has been restricted' when i call any number.


Regards
Nicola
Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi @Nicmoore123 sorry you need the one underneath ticked as well like this if it is both ticked and still not working then you may need to try live chat in the morning 

F423B8E2-C27E-477E-AEF3-F407E4B32FBD.png

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by
EE Community Support Team

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi @Nicmoore123,

 

Welcome to the EE Community.

 

Have you been able to get your roaming services activated?

 

Thanks

 

James

by Nicmoore123
Explorer

Re: Cant call to any number whilst in the usa, please help, urgent.

Yes, everything is activated but still no calls. Its an american automated voice that tells me the call/s have been restricted.
Regards
Nicola

Sent from my iPhone
by
EE Community Support Team

Re: Cant call to any number whilst in the usa, please help, urgent.

Hi @Nicmoore123

 

I think that you may need to activate roaming.  That is potentially the problem.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

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