by Manda76
Explorer

Cant call or txt from greece kos, I'm on monthly contract please help

Hi can you help. I'm in kos and am unable to send messages or call out, I have a monthly contract . Please help

3 REPLIES 3
by Grand Master
Grand Master

Re: Cant call or txt from greece kos, I'm on monthly contract please help

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by Manda76
Explorer

Re: Cant call or txt from greece kos, I'm on monthly contract please help

Hi it does not give me the option of ticking roaming anywhere. It has worked abroad before ThanksSent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Cant call or txt from greece kos, I'm on monthly contract please help

Morning @Manda76

 

Welcome to the community.

 

Can you receive calls and texts?

 

Have you tried logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >This will show as ticked if roaming is activated.

 

Can you activate these settings?

 

Hope to hear back from you soon.

 

Leanne 🙂

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