by Dingdalling1973
New Member

Cannot use phone in Spain to call, told it is locked

 
2 REPLIES 2
by Grand Master
Grand Master

Re: Cannot use phone in Spain to call, told it is locked

Hi @Dingdalling1973 

 

If you log into your account then menu - manage your device. Ensure roaming and international calls are activated.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Cannot use phone in Spain to call, told it is locked

Hi @Dingdalling1973 

 

Welcome to the community, I hope you're having a brilliant time in Spain so far. 😄

 

If your roaming and international calling are set up in your My EE account, and you're still having problems, I recommend searching for an available network manually.

 

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

 

Let us know how you're getting on.


Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.