by shorty64
Explorer

Cannot use phone from abroad

Hello my son cannot use his phone to dial home from Budapest.

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Cannot use phone from abroad

@shorty64 he needs to go online to his MyEE account via a web browser to make sure that both Roaming and International Calling are toggled to the On position. Then Save any changes he makes. He can't do that via the app. 

3 REPLIES 3
by shorty64
Explorer

Re: Cannot use phone from abroad

He said international calls are barred.

Sent from my iPhone
by Profile closed
Not applicable

Re: Cannot use phone from abroad

@shorty64 did he set up roaming on his account before he left the UK? If not he needs to do so via his MyEE account. He can access that via Wi-Fi. 

 

It's probable good if he sets up international calling too. 

by Profile closed
Not applicable
Solution

Re: Cannot use phone from abroad

@shorty64 he needs to go online to his MyEE account via a web browser to make sure that both Roaming and International Calling are toggled to the On position. Then Save any changes he makes. He can't do that via the app. 

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