by MegMc
Explorer

Cannot use my plan in France after receiving a text saying I can?

I've just arrived in France and received a text from EE to say I can use my texts, calls and data as usual yet when I text someone, it doesn't send and my calls are cut off. My data works as usual though. It says that I'm on 'Orange F'. I had the same issue in Amsterdam last week where it changed to T-Mobile.

4 REPLIES 4
by Grand Master
Grand Master

Re: Cannot use my plan in France after receiving a text saying I can?

@MegMc   Have you enabled roaming on your account?  If not login to your online account and wait for a live chat window to pop up you can use this to request roaming to be enabled on your account.  It can take up to 24 hours before you get a working signal on your device.  

by
EE Community Support Team

Re: Cannot use my plan in France after receiving a text saying I can?

Hi @MegMc,

 

Welcome to the EE Community.

 

Have you tried selecting a different network?

 

Do you hear a recorded message when you try to make a call?

 

Thanks

 

James

by MegMc
Explorer

Re: Cannot use my plan in France after receiving a text saying I can?

Hi James,

I have tried using other networks but none of them work.

 

When I make a call, it says that the cal can't be made and immediately after, the call is ended.

by
EE Community Support Team

Re: Cannot use my plan in France after receiving a text saying I can?

Hi @MegMc,

 

It sounds like there is an international calling bar on your account.

 

Please follow the advice @Chris_B posted above and our chat team will be able to help.

 

Thanks

 

James

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