by jawerty
Visitor

Cannot top up roaming data via text

Hello,

 

I recently got roaming data in Ireland and wish to top up. But when I use the text I get the message...

From EE: We're sorry, but there's been a technical error and we couldn't add the Roaming Data add-on to your account. You haven't been charged. Please try again later or click here

 

and when I try online the website hangs up 😞

1 REPLY 1
by
EE Employee

Re: Cannot top up roaming data via text

Hi and welcome to the Community @jawerty

 

So I can try and assist what happens when you try and browse http://add-on.ee.co.uk/purchase (please do this on a mobile data connection).

 

If you have any difficulties do let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

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