by Rogerz27
Explorer

Cannot send texts or make calls in the usa?

I am currently in florida orlando and have been able to use my mobile data no problem. I am able to recieve texts and calls but not able to make calls or send texts? Please help

 

Alex 

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Cannot send texts or make calls in the usa?

Can you try switching your phone off and then back on again and see if you are able to make calls, send texts.

by Rogerz27
Explorer

Re: Cannot send texts or make calls in the usa?

Ive tried this a few times already to no success. If it helps the device i have is a samsung galaxy s8

by Ace Contributor
Ace Contributor

Re: Cannot send texts or make calls in the usa?

If you can get online, I can send you a link to EE's Live Chat service. Someone there might be able to see if there is something on your account stopping you from been unable to send texts, make calls.

 

If you go to EE help section (via the below link) usually a window will appear, where you'll be able to use the Live Chat service.

 

https://ee.co.uk/help/help-new

 

by
EE Community Support Team

Re: Cannot send texts or make calls in the usa?

Hi @Rogerz27,

 

Welcome to the EE Community.

 

If you log in to My EE and select Manage device from the menu, does Call abroad and premium rate show as blocked?

 

Thanks

 

James

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