by emmadav
Visitor

Cannot send texts or make calls abroad, can use data

I’ve arrived in France and got a text from EE to acknowledge this. I have a pay as you go sim and can use my data here but cannot make calls or send texts, I have tried restarting my phone a couple of times which has not worked. How can I fix this?

2 REPLIES 2
by Grand Master
Grand Master

Re: Cannot send texts or make calls abroad, can use data

Hi @emmadav

 

Make sure roaming is activated under your phone network settings.

 

Also make sure you add +44 if calling the UK.

 

You don't need to activate any additional services on PAYG other than ensuring you have enough credit.

 

Thanks




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by
EE Community Support Team

Re: Cannot send texts or make calls abroad, can use data

Hello there @emmadav

 

Welcome to the community.

 

If the steps from @Northerner have not got you up and running.

 

Can you try and select a manual network from your phone settings as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks, Leanne.

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