by Luigilomba1994

Cannot receive calls or texts from the UK

Hello, I am in Italy on holiday but cannot receive any calls or texts from the UK.  I have a pay as you go SIM but have not renewed my pack. Might this be the cause? I have a balance of £14 as well.


Looking forward to receiving your reply.



EE Employee

Re: Cannot receive calls or texts from the UK

Hi @Luigilomba1994 and welcome to the community.


The renewing of the pack would not affect receving calls/texts.


So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.


Does that help?


Many thanks,



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