by Luigilomba1994
Visitor

Cannot receive calls or texts from the UK

Hello, I am in Italy on holiday but cannot receive any calls or texts from the UK.  I have a pay as you go SIM but have not renewed my pack. Might this be the cause? I have a balance of £14 as well.

 

Looking forward to receiving your reply.

 

Luigi

1 REPLY 1
by
EE Employee

Re: Cannot receive calls or texts from the UK

Hi @Luigilomba1994 and welcome to the community.

 

The renewing of the pack would not affect receving calls/texts.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Does that help?

 

Many thanks,

 

Lee

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