by JohnFG
Visitor

Cannot phone or text from italy from my iPhone 6s. Tried all the usual things?

On the TIM network in Italy but cannot phone or text

TIM have suggest that call barring should be deactivated

Any suggestions

2 REPLIES 2
by Grand Master
Grand Master

Re: Cannot phone or text from italy from my iPhone 6s. Tried all the usual thing

@JohnFG : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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by
EE Community Support Team

Re: Cannot phone or text from italy from my iPhone 6s. Tried all the usual thing

Hi @JohnFG

 

Welcome to the community.

 

Hope you're having a brilliant time in Italy so far.

 

If it still isn't working after following @XRaySpeX's suggestions, I recommend manually searching for a different available operator:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.

 

Chris

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