by Wickers Investigator
Investigator

Cannot phone or recieve txt from rhodes

Cannot phone or recieve txt in rhodes even though i was informed i could.knew i should have gone with vodafone.

 

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Cannot phone or recieve txt from rhodes

Did you confirm roaming was active on your account before you went by texting "roaming" to 150?

 

Does it say you have roaming enabled when you log into MyEE and go to manage my device?

 

If you can get livechat to work, try that and ask CS to enable it?

by Wickers Investigator
Investigator

Re: Cannot phone or recieve txt from rhodes

Apparantly need a password.


Sent from my Samsung Galaxy smartphone.
by Ace Contributor
Ace Contributor

Re: Cannot phone or recieve txt from rhodes

If you have wifi, you can Skype EE on +44 800 956 6000 before 8pm at weekends?

by
EE Employee

Re: Cannot phone or recieve txt from rhodes

Hi @Wickers and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Wickers Investigator
Investigator

Re: Cannot phone or recieve txt from rhodes

Thanks lee tried what you said no joy.my phone is personal not business. Tried contacting ee through skype but wifi kept cutting out.


Sent from my Samsung Galaxy smartphone.
by
EE Employee

Re: Cannot phone or recieve txt from rhodes

Hi @Wickers

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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