by Alicheya Investigator
Investigator

Cannot make phone calls from abroad

Hello,

I am currently on a holiday in mainland Europe and I cannot make any calls. I cannot even call customer service. I can make calls when Im in UK with no problem. I have also disabled all call barring options, so it is not what's causing the problem.

 

Could you please send me a link to a live chat/send me a PM? 

 

Thank you very much.

 

9 REPLIES 9
by ailsargh
Visitor

Re: Cannot make phone calls from abroad

HI, I am also having a problem with this. I arrived into Europe yesterday and my phone will not pick up any signal. I am with my boyfriend who is also with EE and is having the same problem. 

 

 

I have no other means of communication and cannot call customer service - Please send a link to live chat. 

by
EE Community Support Team

Re: Cannot make phone calls from abroad

Hi @Alicheya,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Alicheya Investigator
Investigator

Re: Cannot make phone calls from abroad

no, it doesnt connect at all. Ends the call before the beeping. I believe i have some sort of restriction in place for international calls from abroad. 

by
EE Community Support Team

Re: Cannot make phone calls from abroad

Are you able to receive calls @Alicheya?

by
EE Community Support Team

Re: Cannot make phone calls from abroad

Hi @ailsargh,

 

Thanks for joining the EE Community.

 

Are you able to select a network manually in your settings?

 

James

by Alicheya Investigator
Investigator

Re: Cannot make phone calls from abroad

I can text and i can receive calls. I have mobile service, internet roaming works too. I just can't make any calls. @James_B

by
EE Community Support Team

Re: Cannot make phone calls from abroad

Hi @Alicheya,

 

There must be an international calling bar on your account. Our customer service team will be able to remove this for you.

 

Unfortunately, we're having a few problems with our customer service platforms at the moment. Our support teams have been working around the clock and we hope to have a solution soon.

 

Thanks

 

James

by Alicheya Investigator
Investigator

Re: Cannot make phone calls from abroad

@James_B Thank you very much. Could you please send me a link to the live chat once it has been fixed? I am unable to make any calls, even to customer service.

 

Thanks again.

by
EE Community Support Team

Re: Cannot make phone calls from abroad

No problem @Alicheya

 

You can access live chat by logging into My EE.

 

We'll post an update here when everything is up and running again.

 

Thanks for your patience.

 

James

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.