02-01-2018 08:00 AM
I am currently on a holiday in mainland Europe and I cannot make any calls. I cannot even call customer service. I can make calls when Im in UK with no problem. I have also disabled all call barring options, so it is not what's causing the problem.
Could you please send me a link to a live chat/send me a PM?
Thank you very much.
02-01-2018 08:22 AM
HI, I am also having a problem with this. I arrived into Europe yesterday and my phone will not pick up any signal. I am with my boyfriend who is also with EE and is having the same problem.
I have no other means of communication and cannot call customer service - Please send a link to live chat.
02-01-2018 11:29 AM
no, it doesnt connect at all. Ends the call before the beeping. I believe i have some sort of restriction in place for international calls from abroad.
02-01-2018 11:47 AM
I can text and i can receive calls. I have mobile service, internet roaming works too. I just can't make any calls. @James_B
02-01-2018 11:54 AM
There must be an international calling bar on your account. Our customer service team will be able to remove this for you.
Unfortunately, we're having a few problems with our customer service platforms at the moment. Our support teams have been working around the clock and we hope to have a solution soon.
02-01-2018 11:58 AM
@James_B Thank you very much. Could you please send me a link to the live chat once it has been fixed? I am unable to make any calls, even to customer service.