by Dmidani
New Member

Cannot make or receive calls abroad

Hi I am currently on holiday in Lebanon and cannot make or receive calls today, I was able to do so and now suddenly it stopped and tired to get thru to EE on social media with no luck and they DO NOT HAVE ONLINE CHAT

by Grand Master
Grand Master

Re: Cannot make or receive calls abroad

@Dmidani  There is online chat is available via your EE online account.  And if it was working have you tried restarting the device?  

EE Community Support Team

Re: Cannot make or receive calls abroad

Hi and welcome to the community, @Dmidani 


If a phone restart doesn't work, I recommend doing a manual network search and selecting a different available network.


What kind of phone do you have?



by Grand Master
Grand Master

Re: Cannot make or receive calls abroad

@Dmidani : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't need to & can't do any of the above.

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