by RahulG247
Explorer

Cannot make calls while abroad - Slovakia

I cannot make calls while abroad (in the EU - slovakia) - I get a message saying I am not allowed to dial this number. This happens regardless of the number I call.

 

I’ve tried to call EE but that number is also barred. I’ve looked at my settings online and on my phone and roaming sis switched on.

 

Can someone please help?

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Cannot make calls while abroad - Slovakia

@RahulG247  Login to your online account and enable international and premium rate numbers.  

by Grand Master
Grand Master

Re: Cannot make calls while abroad - Slovakia

Hi @RahulG247

 

Have you made sure international calls are activated in addition to roaming? Make sure roaming is activated under your phone network settings.

 

It also doesn't activate immediately and can take up to 24 hours after your device is restarted.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by RahulG247
Explorer

Re: Cannot make calls while abroad - Slovakia

Thanks, I’ll try this

by
EE Community Team

Re: Cannot make calls while abroad - Slovakia

Hi @RahulG247,

 

Let us know how you get on once you have tried the steps from @Chris_B and @Northerner.

 

The steps to complete this are on our roaming page with some other options to try to get your up and running 🙂

 

Alex

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