by Robblamey
Visitor

Cannot make calls or texts abroad

I should have free calls and texts enabled for using in Spain and arranged this prior to leaving the UK. I have roaming on, have manually selected networks, have wifi calls enabled. Why is this not working. I cannot even call EE for help

2 REPLIES 2
by Profile closed
Not applicable

Re: Cannot make calls or texts abroad

Hello @Robblamey is roaming showing as enabled when you log in to your MYEE account online and navigate to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing more information on setting up and using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

If it is still not working then customer service/Live Chat have access to accounts and can look in to this for you:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Employee

Re: Cannot make calls or texts abroad

Hello @Robblamey

 

Welcome to the Community! Smiley Happy

 

it sounds like your international bar is still active.

 

If you contact live chat in the info provided by @Profile closed they'll be able to help.

 

Let us know if you need anything else.

 

Have a lovely time in Spain!

 

Thanks - Karen. Smiley Happy

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