by Robblamey

Cannot make calls or texts abroad

I should have free calls and texts enabled for using in Spain and arranged this prior to leaving the UK. I have roaming on, have manually selected networks, have wifi calls enabled. Why is this not working. I cannot even call EE for help

by Profile closed
Not applicable

Re: Cannot make calls or texts abroad

Hello @Robblamey is roaming showing as enabled when you log in to your MYEE account online and navigate to MYEE>Manage device:


Here is a link containing more information on setting up and using your phone abroad:


If it is still not working then customer service/Live Chat have access to accounts and can look in to this for you:

EE Employee

Re: Cannot make calls or texts abroad

Hello @Robblamey


Welcome to the Community! Smiley Happy


it sounds like your international bar is still active.


If you contact live chat in the info provided by @Profile closed they'll be able to help.


Let us know if you need anything else.


Have a lovely time in Spain!


Thanks - Karen. Smiley Happy

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