by Redcloud18
Explorer

Cannot make calls or send texts whilst in Portugal

On holiday in Portugal, received text from ee saying can use phone as per my plan allowances etc etc but I cannot send text messages or make a call back to UK. Very annoying.

 

I can use my data though. 

 

Please help 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Cannot make calls or send texts whilst in Portugal

Hi @Redcloud18

 

Welcome to the community, I hope you're having a lovely time in Portugal. 🙂

 

It sounds like international calls may not be activated on your SIM.

 

You can check this through your My EE account under Menu > Manage device > Call abroad and Premium rate > toggle ON.

 

Let me know if this helps.


Chris 🙂

2 REPLIES 2
by Redcloud18
Explorer

Re: Cannot make calls or send texts whilst in Portugal

It states for all phones not enabled and cannot change this 😞
by
EE Community Support Team
Solution

Re: Cannot make calls or send texts whilst in Portugal

Hi @Redcloud18

 

Welcome to the community, I hope you're having a lovely time in Portugal. 🙂

 

It sounds like international calls may not be activated on your SIM.

 

You can check this through your My EE account under Menu > Manage device > Call abroad and Premium rate > toggle ON.

 

Let me know if this helps.


Chris 🙂

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