28-08-2019 09:01 AM
I've been in Spain for a week, and cannot make calls or send text messages. When I try I get an Error 10 message. The same happened when I was in France in May. I can receive both calls and texts. I have tried changing the international prefix to all of the following: +44, 0044 and also no prefix. Nothing works.
28-08-2019 09:10 AM
Log into your online account and then menu - Manage device, make sure you have activated roaming and international calls.
From the MyEE app current usage - controls, activate use phone abroad and make international and premium calls
28-08-2019 11:58 AM
Hi there @melrose
Thanks for coming here 🙂
If everything that @Northerner mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:
Hope you are all up and running now and having a great time in Spain 🙂