by stewmc Investigator
Investigator

Cannot call or text in Spain

Hi

 

I'm currently in Spain and cannot call or send text messages. 

I can receive calls and texts.

5 REPLIES 5
by Grand Master
Grand Master

Re: Cannot call or text in Spain

@stewmc : If on contract, try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: Cannot call or text in Spain

Good Morning @stewmc

 

Welcome to the community. 

 

Have you been able to follow the advice previously provided?

 

Are you now able to call and text?

 

Speak soon, 

 

Katie 🙂

by stewmc Investigator
Investigator

Re: Cannot call or text in Spain

Hi
I had already done as recommended , checked all boxes. Says I may have to wait up to 24hrs to activate premium/ call abroad option.I have had to do this numerous times as whenever I check it again box returns to being unchecked.
Stewmc

Sent from Yahoo Mail on Android
by stewmc Investigator
Investigator

Re: Cannot call or text in Spain

Hi
Tried doing it from my phone numerous times with no joy.
Chat online did the same things and now all working 
Sent from Yahoo Mail on Android
Highlighted
by
EE Community Support Team

Re: Cannot call or text in Spain

Hi there @stewmc

 

Glad to hear our chat team have got this working for you.

 

Have a great time in Spain 🙂

 

Leanne.

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