by emmamorton22
Explorer

Cannot call UK from Greece

Hi, I'm trying to call a UK number from Greece and the call keeps failing. Have tried +447 and 0077. I think there is a block on my phone. Can anyone help?

3 REPLIES 3
by
EE Employee

Re: Cannot call UK from Greece

Hi and welcome to the Community @emmamorton22

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by emmamorton22
Explorer

Re: Cannot call UK from Greece

Hi it's a personal account. I have tried both of these and no luck. I was speaking to a customer service representative on the phone and she has sent something to my phone but this hasn't worked either. She has been unable to call me back even. She has sent me a text but I can't text back to tell her it hasn't worked!

Sent from my iPhone
by
EE Employee

Re: Cannot call UK from Greece

HI @emmamorton22

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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