by Garethroo Investigator
Investigator

Can’t use travel pack Bali

I have purchased a travel pack for two phones one for me and partner.

 

am getting text messages from 150 but cannot use data, call or send messages?

 

sim card was ordered specifically for this and I have 4G connection but can’t seem to get working, roaming is switched on for iPhone but nothing is happening?

5 REPLIES 5
by Grand Master
Grand Master

Re: Can’t use travel pack Bali

Hi @Garethroo 

 

Are the Sims PAYG? Did you activate them in the UK?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Garethroo Investigator
Investigator

Re: Can’t use travel pack Bali

Yes PAYG, didn’t activate them in UK but have had messages and the packs are showing as active on online account...

by
EE Community Support Team

Re: Can’t use travel pack Bali

Hi @Garethroo,

 

All new EE SIM cards must be activated on the EE network in the UK before they can be used abroad.

 

Thanks

 

James

by Garethroo Investigator
Investigator

Re: Can’t use travel pack Bali

Is there no way of doing this whilst abroad?

 

by
EE Community Support Team

Re: Can’t use travel pack Bali

Sorry @Garethroo, it's not possible to activate your SIM on a roaming network.

 

Thanks

 

James

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