by Ilm219
Explorer

Can't use texts or calls abroad in Europe

 I am a personal customer who pays monthly. I am currently in Europe and have been receiving texts but I am unable to reply to them or call EE customer services

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can't use texts or calls abroad in Europe

Hi @Ilm219

 

Welcome to the community. 🙂

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

3 REPLIES 3
by Grand Master
Grand Master

Re: Can't use texts or calls abroad in Europe

@Ilm219   Did you have roaming enabled on the account before you left the UK ? 

by Ilm219
Explorer

Re: Can't use texts or calls abroad in Europe

@Chris_B I'm guessing I didn't and now I can't find a way of getting rid of the international bar without the use of texts or calls

by
EE Community Support Team
Solution

Re: Can't use texts or calls abroad in Europe

Hi @Ilm219

 

Welcome to the community. 🙂

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.