by cbanf
Explorer

Can't use phone in the USA

I'm in the USA and having difficulty using my phone. I'm trying to add the travel pass but every time I try to text 150 it fails, and I can't even call EE on my phone. All I want to do is get the £4 a day data package. Can anyone advise please? I have an iPhone 6s if that's relevant.

4 REPLIES 4
by Grand Master
Grand Master

Re: Can't use phone in the USA

Hi, 

 

If you are an EE pay monthly customer you can use the live chat function under the EE section of the contact us page here.

 

They are available until 8pm UK time tonight and from 8am UK time tomorrow. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by cbanf
Explorer

Re: Can't use phone in the USA

Thanks but there is no live chat function showing on there?

Sent from my iPhone
by Grand Master
Grand Master

Re: Can't use phone in the USA

@cbanf

 

Because its only open until 8pm.

 

Click on the + next to EE and it expands with two chat options. Try again tomorrow after 8am UK time.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: Can't use phone in the USA

Hi @cbanf and welcome to the community.

 

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

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