by Tenerife1957
Explorer

Can't use phone abroad

Am visiting New York at present and can't use phone to call uk

3 REPLIES 3
by Tenerife1957
Explorer

Can't use phone abroad

Am visiting New York at present and can't use phone to call United Kingdom

by Grand Master
Grand Master

Re: Can't use phone abroad

@Tenerife1957: Are you on contract or PAYG? What plan are you on?

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by
EE Community Support Team

Re: Can't use phone abroad

Hi @Tenerife1957

 

Welcome to the community, I hope you're having a brilliant time. 🙂

 

Please try the steps below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and connecting to a different US network operator:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Please let me know if any of that works.

 

Chris

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