by Anngardiner
Explorer

Can't use my phone in Germany. Can't get in touch with ee HELP

Can't use my phone in Germany and can't get any support. 

I had my son call we and ask them to call me but they can't. 

Situation with builders at home which means I need to call them.

Totally frustrated

4 REPLIES 4
by Anngardiner
Explorer

I am in Germany and call out or send text

I need to get to an online chat to get my roaming switched on

by Ace Contributor
Ace Contributor

Re: I am in Germany and call out or send text

Hello, @Anngardiner

Please click on this http://bit.ly/2qCiFHM link and enable your  Roaming,

for live chat click here Get in Touch - EE and under -EE you will find live chat option.

live chat will be open at 8:00 am.

i hope it help you to get to go.

Many thanks

by
EE Community Support Team

Re: I am in Germany and call out or send text

Hi @Anngardiner,

 

Welcome to the EE Community.

 

Were you able to activate your roaming services using the link @tahirmian kindly posted? (Thanks @tahirmian!)

 

Thanks

 

James

by
EE Community Support Team

Re: Can't use my phone in Germany. Can't get in touch with ee HELP

Hi @Anngardiner,

 

Welcome to the EE Community.

 

Are you using an EE, Orange or T-Mobile plan?

 

Does your phone connect to a network in Germany?

 

What happens if you try to make a call?

 

Thanks

 

James

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