by Ejb168
Explorer

Can’t use my phone abroad

I am

unable to use my phone abroad for calls and e mails but WiFi works no problem 

5 REPLIES 5
by Grand Master
Grand Master

Re: Can’t use my phone abroad

@Ejb168   The usage of WiFi has nothing to do with EE,   login to your EE online account and from within manage this device enable ROAMING and then enable call abroad and premium rate numbers,  then restart the device. 

by Grand Master
Grand Master

Re: Can’t use my phone abroad

@Ejb168 : Where are you abroad?

 

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

 

Using WiFi has nowt to do with the EE mobile service.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ejb168
Explorer

Re: Can’t use my phone abroad

How ?

by Grand Master
Grand Master

Re: Can’t use my phone abroad

by Grand Master
Grand Master

Re: Can’t use my phone abroad

https://id.ee.co.uk/id/login

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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