by Dmj

Can't text or ring from abroad

Can't text or ring from menorca on my I phone se

by Grand Master
Grand Master

Re: Can't text or ring from abroad



Did you make sure that roaming was activated? 


If not and you cannot set this up manually via your online account, then you will need to call CS on +44 (0) 7953 966 250 from another phone or use live chat via EE contract page. (click on the cross next to EE and the live chat function will be visible) this is available from 8 am UK time. 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Can't text or ring from abroad

Good morning @Dmj


Thanks for coming here 🙂


Did you manage to get your phone active based on the fabulous help from @Northerner has given you?


Before you went away, did you activate roaming? That is potentially the problem.


If not, please see our Roaming with EE - What to do if you're having problems abroad support article.


Some of the hints, tips and tricks may help to get things working for you.


If not, please log in to your MYEE and await a live chat with an advisor.


Let us know how you get on.







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