by stefonas Investigator
Investigator

Can’t text or call outside the UK

Hello,

 

I can’t seem to text or call anyone when I am out side the UK but in the EU. However I can still use mobile data. 

 

However I did receive a text from EE saying I should be able to text and call at my usual rate.

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Can’t text or call outside the UK

Hi @stefonas

Number you want to Call text use that in international format. eg 00447 for UK.

That might help you to go through. 

Thanks 

by
EE Community Support Team

Re: Can’t text or call outside the UK

Hi @stefonas,

 

Welcome to the EE Community.

 

I'm sorry to hear you are having problems using your phone outside the UK.

 

What happens when you try to make a call? Do you hear a recorded message?

 

Thanks

 

James

by stefonas Investigator
Investigator

Re: Can’t text or call outside the UK

Hello,

 

I have tried that but it still doesn’t work 

by stefonas Investigator
Investigator

Re: Can’t text or call outside the UK

Hello James,

 

I don’t get a recorded message just a constant beeping. I also can’t message or call people in the same country I am in, Germany.

 

Thanks 

 

Christine 

by
EE Community Support Team

Re: Can’t text or call outside the UK

Hi @stefonas,

 

Please can you try following the steps in EE Roaming - What to do if you're having problems abroad and let me know if they help?

 

Thanks

 

James

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