by rob13 Investigator
Investigator

Can't text or call in France

I have international roaming activated and I've paid £6 to send 100 texts when abroad, but since today can neither call or text in France (calling was possible yesterday, but not texting).

 

This is really urgent. I'm meant to be meeting my 17-year-old son in Strasbourg. He has no money, just a phone to contact me and now we cannot get in touch with each other.

 

Please help.

3 REPLIES 3
by
EE Employee

Re: Can't text or call in France

Hi @rob13 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by rob13 Investigator
Investigator

Re: Can't text or call in France

Thanks Lee.

 

I changed network and made a call using 0044 7.....

 

I got a message that said my subscription does not allow me to make a call.

 

Any suggestions?

by rob13 Investigator
Investigator

Re: Can't text or call in France

And in answer to your question, I'm using an EE business account.

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