by Rhiannon197 Investigator
Investigator

Can't text or call from abroad

Hullo, am in France and can't text or phone at the mo. Can anyone connect me to an advisor easily? Ta

6 REPLIES 6
by
EE Employee

Re: Can't text or call from abroad

Morning @Rhiannon197

 

Welcome to the Community! Smiley Happy

 

Are you able to receive call and texts?

 

If you do a manual network selection, does it allow you to select a network/

 

One more quick question are you an EE pay monthly customer?

 

Thanks - Karen. Smiley Happy

by Rhiannon197 Investigator
Investigator

Re: Can't text or call from abroad

Hiya. Have tried what tricks have been suggested like ones you say, but no joy, I've had a couple of yexts and one phone call through.... Rhainnon

Sent from my iPhone
by Skilled Contributor
Skilled Contributor

Re: Can't text or call from abroad

The best way is to call EE support.

 

There is a freephone number for EE Customer Services that you can call free using Skype or another VoIP app, from a computer or your phone via WiFi - it's +44 800 956 6000 .

 

Other than Skype, Tesco International Calling app is another good option - when you install it on your phone it gives you £1 free credit. 0800 numbers are free from this app as well, and of course it can be used over WiFi.

 

One of the above options should enable you to ring through to EE over any WiFi connection (hotels, restaurants, etc.), and get your roaming activated.

by
EE Community Support Team

Re: Can't text or call from abroad

Hi @Rhiannon197,

 

What happens if you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Rhiannon197 Investigator
Investigator

Re: Can't text or call from abroad

Hi James, no just the three beeps as it doesn't connect. Been a shame not to have had this sorted, off home today so. Thanks fir your helps.

Sent from my iPhone
by
EE Community Support Team

Re: Can't text or call from abroad

Hi @Rhiannon197,

 

When you return to the UK, please text ROAMING to 150.

 

This will ensure roaming is activated for your next trip.

 

Thanks

 

James

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