by Jamiewales Investigator
Investigator

Can't text or call from abroad

Despite assurances from a local store, My father in law is unable to text or call from abroad.

 

i have been unable to locate the live web chat in order to try and resolve the problem.

 

have turned off iMessage but still

no joy. 

 

please advise, thanks

2 REPLIES 2
by Profile closed
Not applicable

Re: Can't text or call from abroad

Hello @Jamiewales the account holder can log in to their MYEE account online and navigate to MYEE>manage device to check if roaming is enabled on the account. Live Chat can be accessed using one of these ways. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Community Support Team

Re: Can't text or call from abroad

Good morning @Jamiewales

 

Thanks for coming to see us in community 🙂

 

Can I confirm if he has checked to see if Dial Assist is activated?

 

He needs to go into 

 

Settings >>> Phone >>> Dial Assist

 

Please make sure the toggle is set to ON.

 

If that doesn't help,  your father in law will need to please get in touch with customer services via an alternative mobile or a landline number.

 

Good luck and please keep us posted.

 

Cheers

 

Richard

 

🙂

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