by Gingersinger Investigator
Investigator

Can't text or call from France

I'm in France, I've got a text from EE saying I can use my usual tariff, but I can't send texts or make calls, even to EE. What do I do?

5 REPLIES 5
by
EE Community Support Team

Re: Can't text or call from France

Good Afternoon @Gingersinger

 

Thanks for coming here.

 

Are you with us on pay as you go or pay monthly?

 

Can you receive texts and calls?

 

Speak soon 🙂

by Gingersinger Investigator
Investigator

Re: Can't text or call from France

Hi - I'm on pay monthly. I can receive texts. I don't know about calls.

Thanks.

Sent from my iPhone
by
EE Community Support Team

Re: Can't text or call from France

Great thanks @Gingersinger

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Hope you have a great time 🙂

by Gingersinger Investigator
Investigator

Re: Can't text or call from France

Hi - I logged in but there was no chat window. I won't be able to try again for a few hours as I am working.

Sent from my iPhone
by
EE Community Support Team

Re: Can't text or call from France

Let me know how you get on @Gingersinger

 

Hope you get this up and running soon.

 

Leanne 🙂

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