by KW80
Visitor

Can’t text from abroad but can receive

Currently abroad and can make, receive calls no problem.   Can also receive text messages, however unable to send.    Check my account and international in enabled and tried to call customer services but costly to call.   Any ideas ? 

2 REPLIES 2
by
EE Community Support Team

Re: Can’t text from abroad but can receive

Hi @KW80

 

Welcome to the community. 🙂

 

Whereabouts are you?

 

Please try the steps below to try and find a full connection to the network:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and try a different network operator:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

by Gabby96
Visitor

Re: Can’t text from abroad but can receive

I’m having the exact same problem. I received a text saying that I can call and text but it’s not allowing me to... ive tried to reset it and restart my phone and it’s still saying that I’m barred.... I’m in Lithuania so I know 100% it should work as I’ve spoken to EE before travelling.. please help me

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