by SharonJB
Visitor

Can’t text from Germany- please help (iPhone 6s and roaming switched on)

Am in Germany 

receiving texts but not able to send

should be included in my contract  

and cant make calls either!

whats going on?

2 REPLIES 2
by Grand Master
Grand Master

Re: Can’t text from Germany- please help (iPhone 6s and roaming switched on)

@SharonJB  Did you enable roaming on your account before you left the UK ?  If not you might be able to do this from within your account or the my EE app under controls.   

 

Having the ability to use your allowances when not in the UK doesn’t mean roaming is enabled. 

by
EE Community Support Team

Re: Can’t text from Germany- please help (iPhone 6s and roaming switched on)

Hi  @SharonJB

 

Thank you for coming to see us in the EE community all the way from Germany 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Happy christmas

 

Richard

 

🙂

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