08-03-2019 06:34 PM
@SuperSpanner: If on contract, did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
08-03-2019 06:44 PM
Thank you for the reply, I have logged in and it is ticked, but I did not contact ee before I left the UK. I can receive calls and text messages but cannot send or call anyone. Thank you
08-03-2019 06:48 PM
It? There's 2 settings to check.
08-03-2019 06:55 PM
Hi Chris , Yes I have re started the phone which is a Galaxy S8 twice now and nothing. Just to add another thing I also registered for the free BT Sport and cannot get that either. Thank you
08-03-2019 07:11 PM
There is also a roaming button which I cannot hi light even clicking it many times. There is an i button also and that don't work either. Thank you
08-03-2019 07:20 PM - edited 08-03-2019 07:21 PM
Ah, that's what's preventing you. You will need to call EE to enable roaming on your a/c. That's what you needed to do before leaving UK.
by Paulramsey68 a week ago