by Tracysclose
Explorer

Can't send texts or make calls abroad

I cannot send normal texts or make phone calls while in France. I have tried everything and nothing working

3 REPLIES 3
by
EE Employee

Re: Can't send texts or make calls abroad

Hi @Tracysclose and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Tracysclose
Explorer

Re: Can't send texts or make calls abroad

Hi Lee

 

im afraid it doesn't work. Keep getting no service all the time when I try to do anything

 

thanks

tracy

by
EE Employee

Re: Can't send texts or make calls abroad

Hi @Tracysclose

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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