by Damyon
Explorer

Can't send texts in Croatia - help!

I'm an ee pay as you go customer using an iPhone 4 I have added credit I have turned data roaming on on my phone. I have received a text telling me I can use my phone here but I can't send texts - I find the 'help' really difficult to find on ee - there doesn't seem to be a live chat button anywhere on my account page?

 

3 REPLIES 3
by Grand Master
Grand Master

Re: Can't send texts in Croatia - help!

Hi, 

 

There is no live chat for PAYG. 

 

Try turning off imessage under settings. Also try resetting your network settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Damyon
Explorer

Re: Can't send texts in Croatia - help!

Cheers, but no cigar! Hoping someone from
ee will read this and help.
by
EE Community Support Team

Re: Can't send texts in Croatia - help!

Hi @Damyon.

 

I hope you're having a brilliant time in Croatia despite this phone problem, it's a beautiful part of the world. 🙂

 

Please try the troubleshooting steps below and let me know how you get on:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Look forward to hearing from you.

 

Chris

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